Terms of Service

OVERVIEW

This website is operated by Ivora London. Throughout the site, the terms “we”, “us” and “our” refer to Ivora London. Ivora London offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before using our website. If you do not agree to all of the terms, you may not access our website or use our services. If these terms and conditions are to be understood as an offer, acceptance is expressly limited to these Terms and Conditions.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Note: Our products are shipped from our logistics center in China. Delivery time to United Kingdom is usually 6–12 business days.

SECTION 1 – TERMS AND CONDITIONS FOR USING THE ONLINE SHOP

By agreeing to these Terms and Conditions, you confirm that you have reached the legally required minimum age of majority in your country of residence. If you have already reached this age, you also declare that you have given us permission to allow your minor dependents to use this website.

You agree not to use our products and services for illegal or unauthorized purposes and not to violate any applicable laws or regulations of your country when using our services – especially those relating to copyright or intellectual property.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse or restrict access to our services without giving reasons at any time.

You acknowledge that the content you submit (with the exception of sensitive payment data such as credit card information) may be transmitted unencrypted.

Such transmissions may involve:

(a) Routing across various networks and
(b) Necessary technical adjustments to meet the requirements of the connected systems or devices.

However, credit card and payment data are always transmitted encrypted over secure networks.

You also agree not to reproduce, copy, resell, duplicate or otherwise use any content, services or parts of our website, either in whole or in part, without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION

We accept no liability if the content provided on this website is incomplete, inaccurate, or outdated. All information on this site is for general informational purposes only and should not be used as the sole basis for decision-making without first consulting more accurate, up-to-date, or reliable sources. Any use of the content presented here is at your own risk.

We reserve the right to change or update the content, information, or materials on this website at any time, but assume no obligation to do so regularly. It is your own responsibility to independently check and monitor changes to the website.

SECTION 4 – CHANGES TO OUR SERVICES AND PRICES

The prices of our products are subject to change without prior notice at any time.

We reserve the right to temporarily or permanently modify or discontinue our services or parts thereof – including content, features or availability without prior notice.

We accept no liability to you or any third party for price changes, adjustments, interruptions or the termination of our services or online shop.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may be available in limited quantities and are subject to return or exchange conditions as outlined in our Return Policy .

We have made every effort to display the colors and images of our products in the shop as accurately as possible. However, we cannot guarantee that the colors displayed on your computer screen will be correct. OR The received product may slightly differ from the product shown on our website.

We reserve the right, but are not obligated, to limit the sale of our products or services to certain persons, geographic regions, or jurisdictions. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or pricing information are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Offers for products or services on this website are not valid where prohibited.

Note: Our products are shipped from our logistics center in China. Delivery time to United Kingdom is usually 6–12 business days.

SECTION 6 – ACCURACY OF INVOICE AND ACCOUNT DETAILS

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 – PROHIBITED ACTS

In addition to the obligations mentioned in these terms of use, it is strictly prohibited to use our website or its content for the following purposes:

a) for unlawful or fraudulent activities ,
b) to incite others to illegal behavior ,
c) to violate applicable laws, regulations, or governmental requirements ,
d) to infringe upon our or third-party intellectual property rights
e) to discriminate against, insult, or harass individuals based on gender, religion, origin, sexual orientation, age, or disability
f) to distribute false or misleading information ,
g) to upload or transmit malware, viruses, or malicious code ,
h) to collect other users' personal information without their consent,
i) for spamming, phishing, crawling, scraping, or similar practices ,
j) for obscene, offensive, or immoral purposes ,
k) to circumvent or disrupt security mechanisms of this or other websites.

We reserve the right to refuse or terminate access to and use of our website if a violation of these provisions is detected.

SECTION 11 – TERMINATION

All obligations or liabilities that arose before the date of termination shall continue to exist even after the termination of this agreement.

These terms of use remain in effect until terminated by either you or us. You may terminate the agreement at any time by notifying us in writing that you no longer wish to use our services or by ceasing to use our website.

Should we determine, at our sole discretion, or have reasonable grounds to suspect, that you have violated any of these provisions, we reserve the right to terminate this agreement immediately and without notice. In this case, all payment obligations due up to the termination date will remain in effect, and we may permanently or temporarily deny you access to our services.

SECTION 12 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 13 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 14 – CONTACT INFORMATION

Questions?

Visit our FAQ page or contact our customer service.

Customer service

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We strive to answer your email within 1–2 working days.

Thank you for shopping at Ivora London!

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