Shipping Policy

At Ivora London, we're proud to serve customers across the United Kingdom with reliable and efficient shipping.

Note: Our products are shipped from our logistics center in China. Delivery is only available within United Kingdom.

1. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

2. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

3. Estimated Delivery Times

Here's what to expect once your order is processed:

Order cutoff time: 17:00 PM (GMT)
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4-9 business days (Monday to Friday)
Total Delivery Time: 6-12 business days (Monday to Friday)

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

4. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

5. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@ivoralondon.com We will work with the carrier to investigate the problem and find a solution as soon as possible.

6. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 5/12/2025)

7. Contact Information

Questions?

Visit our FAQ page or contact our customer service.

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