Privacy Policy

Last updated: 10/11/2025

This privacy policy explains how Ivora London (hereinafter "we", "us", "our" or the "Website") collects, uses, stores and shares your personal data when you visit our website, shop with us or otherwise interact with our services. The term "you" or "your" refers to any person who uses our website or our services – whether as a visitor, customer or communication partner.

1. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in legal requirements, new features, or altered operational procedures. The current version will be published on this website and will bear the date of the last update.

2. Collection and Use of Personal Data

We collect personal data from various sources, depending on how you use our services. We use this information to process orders, provide our services, communicate with you, and comply with legal requirements.

2.1 Data you provide directly to us:

For example, when you create an account, place an order, or contact us, you provide us with:

  • Name, address, telephone number, email address
  • Payment and billing information (e.g. delivery and billing address, payment confirmation)
  • Account information (e.g., username, password)
  • Communication data, e.g. messages to our customer service

Certain features of our website are not available without this information.

2.2 Automatically Collected Data (Usage Data):

When you visit our website, technical data is automatically collected, e.g., via cookies, pixels, or similar technologies. This includes information about your device, your browser, your IP address, the pages you visit, and your interactions with the website. This data helps us improve the functionality and security of our services.

2.3 Data from third parties:

We may receive additional information from third-party providers, such as:

  • Technical and logistical service providers (e.g. Shopify for providing our platform)
  • Payment service providers for processing your transaction (e.g. credit card companies, banks)
  • Analytics and advertising partners who help us optimize our website

All data we receive from third parties will be treated in accordance with this privacy policy.

Note: Our products are shipped from our logistics center in China. The business address in Spain is for administrative and legal purposes only.

3. Purpose of data processing

We use your personal data exclusively for lawful and necessary purposes, including:

  • Contract fulfillment and service provision: processing of orders, payments, shipping, returns and notifications.
  • Customer communication: Handling inquiries, customer service and feedback.
  • Marketing and advertising: Sending product information, offers or personalized advertisements, provided this is permitted by law or you have given your consent.
  • Fraud detection and security: Protection against misuse, unauthorized access or illegal activities.
  • Optimization and analysis: Improving our website, products and user experience.

4. Cookies

Like many websites, we use cookies. Details about Shopify-specific cookies can be found here:  https://www.shopify.com/legal/cookies .
You can block or delete cookies in your browser, but this may affect the functionality of the services.

5. Disclosure of personal data

We only disclose personal data when necessary, e.g. to:

  • Service providers (IT, shipping, payment processing, support, analysis, hosting)
  • Business partners and affiliated companies
  • Authorities or third parties, insofar as we are legally obliged to do so
  • Companies that continue our business operations as part of a merger or acquisition

We will not share any sensitive personal data without your explicit consent.

6. Links to third-party websites

Our website may contain links to other websites. We assume no responsibility for the content or privacy practices of these external sites. Please review their own privacy policies.

7. Data Protection for Children

Our services are not directed at persons under the age of 16. We do not knowingly collect personal data from minors.

8. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, absolute security cannot be guaranteed. Data is stored only as long as necessary for contract fulfillment, legal obligations, or dispute resolution.

9. Your rights

Depending on your place of residence, you have the right to:

  • Information about the stored data
  • Correction of inaccurate information
  • Deletion of your data (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Revocation of consent
  • Objection to the processing

To exercise any of these rights, please contact us using the contact details provided on the website. We may request additional information for identity verification purposes.

10. International Data Transfer

Some processing may be carried out by our service providers outside of the United Kingdom or the EU (e.g., by Shopify). In such cases, we ensure that appropriate data protection measures (e.g., standard contractual clauses) are in place.

Questions?

Visit our FAQ page or contact our customer service.

Company information

Shop name: Ivora London

Address: 121 Notting Hill Gate, London, W11 3LB, UK

Warehouse Address: Naishi Warehouse, 5th Floor Building 4 Phase 2, Niannianhong Furniture Group, Choujiang Street, Yiwu City, Zhejiang Province, Intersection of Tonghe Road and Yongmao Road, Postal Code 322000, China

Email: info@ivoralondon.com

Telephone: +44 7447 388678

Customer service

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We strive to answer your email within 1–2 working days.

Thank you for shopping at Ivora London!