FAQ

What is your return policy?

You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.

As we aim to process orders as fast as possible, you must request any changes or cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.

How can I return an item?

To initiate a return, please contact our customer service by email at info@ivoralondon.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

What are your delivery costs?

We offer free delivery on all orders across the United Kingdom.

Do you ship internationally?

Currently, we deliver only in the United Kingdom.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use our Track your order page.

What payment methods do you accept?

We accept the following payment methods:

Credit and debit cards: Visa, Mastercard, American Express, Maestro
Mobile payments: Apple Pay, Google Pay, Shop Pay

CONTACT INFORMATION

Questions?

Visit our FAQ page or contact our customer service.

Customer service

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We strive to answer your email within 1–2 working days.

Thank you for shopping at Ivora London!

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